Returns & Exchanges

We want you to feel confident when purchasing from monemme.

Change-of-Mind Returns

Eligible online purchases may be returned within 30 days of delivery, provided the item:

  • Is unworn and undamaged

  • Shows no signs of wear

  • Is returned in its original packaging

  • Includes all certificates and documentation supplied with the piece

Purchases bought through our concierge service may be returned within 7 days of delivery, provided the item:

  • Is unworn and undamaged

  • Shows no signs of wear

  • Is returned in its original packaging

  • Includes all certificates and documentation supplied with the piece

Returns are available to the original purchaser only.

Earrings

For hygiene reasons, earrings cannot be returned for change of mind reasons.

This restriction applies only to change-of-mind returns and does not affect your rights under the Australian Consumer Law.

Return Shipping

Unless the product is faulty or you are otherwise entitled to a remedy under the Australian Consumer Law, return shipping costs are the responsibility of the customer.

We recommend using a tracked and appropriately insured delivery service when returning jewellery.

Faulty, Damaged or Incorrect Items

If you believe your jewellery is faulty, damaged or not as described, please contact us as soon as possible at info@monemme.com.au.

We will assess the item and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Nothing in this Returns & Exchanges Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

How to Request a Return

Please contact info@monemme.com.au before returning your jewellery and include:

  • Your order number

  • Your name

  • The item you wish to return

  • Your reason for requesting the return

We'll provide you with the next steps.