Privacy policy
Privacy Policy
Privacy
This website is owned and operated by MON EMME PTY LTD (ABN 58 692 909 710) (“we”, “our” and “us”).
This Privacy Policy explains how we collect, use, store and disclose personal information provided to us through our website, when purchasing our products, when using our In-Home Diamond Concierge service or when otherwise communicating with us.
By using our website, you acknowledge this Privacy Policy.
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Personal Information
We collect personal information when it is knowingly provided to us or automatically collected through your use of our website.
This may include your name, email address, telephone number, billing and delivery address, order information, enquiries, appointment information and marketing preferences.
We may also automatically collect certain technical information when you use our website, including your IP address, browser, device and information about how you interact with our website.
Payment information is processed securely by Shopify and our payment providers. monemme. does not generally receive or store your complete payment card details.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- arrange shipping and delivery;
- process returns and refunds;
- respond to enquiries and provide customer service;
- arrange and manage In-Home Diamond Concierge appointments;
- communicate with you regarding your orders or appointments;
- send marketing communications where you have subscribed or otherwise consented;
- improve our website, products and services;
- prevent fraud and maintain the security of our website; and
- comply with applicable legal requirements.
If you subscribe to marketing communications from monemme., you can unsubscribe at any time using the unsubscribe link contained in our emails.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to provide our products and services or operate our business.
These may include Shopify, payment providers, delivery and courier providers, technology providers, analytics and marketing providers, and professional advisers.
We may also disclose personal information where required or authorised by law.
We do not sell your personal information.
Shopify
Our online store is powered by Shopify.
Shopify collects and processes certain personal information when you visit or purchase through our online store in order to provide its services to us and to you.
Information may be processed by Shopify and its service providers in countries outside Australia.
For more information about how Shopify handles personal information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.
Cookies & Website Information
Our website uses cookies and similar technologies to provide and improve your browsing and shopping experience.
Cookies may be used to remember preferences, maintain your shopping cart, understand how visitors use our website and measure the effectiveness of our marketing.
We may use analytics and advertising technologies provided by Shopify and other platforms, including Google and Meta.
You can manage certain cookies through your browser settings and any privacy controls made available through our website.
Security
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
While we take reasonable security precautions, no transmission or storage of information over the internet can be guaranteed to be completely secure.
Access & Correction
You may contact us to request access to personal information we hold about you or to request that inaccurate or out-of-date information be corrected.
We may need to verify your identity before processing a request.
Privacy Questions & Complaints
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a complaint about how your personal information has been handled, please contact us.
We will take privacy concerns seriously and respond within a reasonable period.
Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) for further information about privacy rights in Australia.
Contact
MON EMME PTY LTD
Email: info@monemme.com.au