Terms of service

Terms & Conditions

1. About These Terms

These Terms & Conditions apply to your use of the monemme. website and to purchases made from monemme., including purchases made online and through our In-Home Diamond Concierge service.

The monemme. brand and website are operated by MON EMME PTY LTD (ABN 58 692 909 710).

By accessing our website, placing an order or purchasing jewellery from us, you agree to these Terms & Conditions.

Throughout these Terms, “monemme.”, “we”, “us” and “our” refer to MON EMME PTY LTD (ABN 58 692 909 710).

These Terms should be read together with our Privacy Policy and any other policies made available on our website.

2. Products

We make every reasonable effort to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.

Due to differences in screens, photography, lighting and the individual characteristics of diamonds and jewellery, colours, proportions and appearance may vary slightly from what is displayed online.

Diamond carat weights and measurements may also be approximate where indicated.

Our jewellery is subject to availability and we reserve the right to discontinue or modify products without notice.

3. Lab Grown Diamonds

monemme. specialises in lab grown diamond jewellery.

Lab grown diamonds have the same chemical and physical properties as mined diamonds but are created in a controlled laboratory environment rather than formed naturally within the earth.

Where a product includes independent diamond certification or a grading report, this will be specified in the individual product description.

Certification and grading are performed by independent third-party laboratories. monemme. does not control the grading standards or assessment processes of those laboratories.

4. Pricing

All prices displayed on our Australian website are in Australian dollars (AUD) and include GST where applicable.

Prices may change at any time without notice. Any change will not affect an order that has already been accepted by us.

In the event of an obvious pricing, description or website error, we reserve the right to correct the error and cancel or decline an affected order. If payment has already been processed for an order we cancel, the amount paid will be refunded.

5. Orders

Placing an order through our website does not necessarily constitute acceptance of that order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • there has been a pricing or product information error;

  • we are unable to authorise or verify payment;

  • we reasonably suspect fraudulent or unauthorised activity; or

  • we are otherwise unable to fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. Payment

Payment must be made using one of the payment methods available at checkout or otherwise agreed with us.

Orders will not be dispatched until the required payment has been received and successfully processed.

Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's own terms and privacy policies.

7. Shipping & Delivery

monemme. offers complimentary express shipping within Australia unless otherwise stated.

Orders are carefully packaged and sent using a tracked delivery service.

Where applicable, shipments are insured while in transit and may require a signature upon delivery.

Tracking information will be provided once your order has been dispatched.

Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate.

Once an order has been dispatched, we may be unable to redirect it to another address.

Delivery estimates are provided as a guide only. Delays caused by couriers, weather events or circumstances outside our reasonable control do not constitute a failure by monemme. to fulfil an order.

8. Returns & Change of Mind

We want you to feel confident purchasing from monemme.

Eligible products purchased online may be returned for change of mind within 30 days of delivery.

Eligible products purchased through our In-Home Diamond Concierge service may be returned for change of mind within 7 days of delivery.

To be eligible for a change-of-mind return:

  • the item must be unworn and unused;

  • the item must be in its original condition;

  • there must be no signs of wear, damage or alteration;

  • all original packaging must be present;

  • any certificates or grading reports supplied with the item must be returned; and

  • the return must otherwise comply with these Terms.

Change-of-mind returns are available to the original purchaser only.

The customer is responsible for the cost and safe return of change-of-mind items to monemme.

We strongly recommend using an insured and trackable delivery service. monemme. is not responsible for items lost or damaged while being returned to us.

Approved change-of-mind returns will be refunded to the original payment method.

Nothing in this section limits or excludes any rights you may have under the Australian Consumer Law.

9. Items Not Eligible for Change-of-Mind Returns

For hygiene reasons, earrings are not eligible for change-of-mind returns.

This exclusion applies only to change-of-mind returns.

Nothing in these Terms excludes or limits your rights where an item is faulty, defective, incorrectly described or otherwise covered by the Australian Consumer Law.

10. Lifetime Manufacturing Warranty

monemme. jewellery is covered by a Lifetime Manufacturing Warranty from the date of purchase by the original purchaser.

Our Lifetime Manufacturing Warranty covers manufacturing defects in the jewellery.

The warranty does not cover damage or deterioration resulting from:

  • normal wear and tear;

  • accidental damage;

  • misuse or improper handling;

  • loss or theft;

  • failure to appropriately care for the jewellery;

  • damage caused by impact, pressure or improper storage; or

  • repairs, alterations, resizing or other work performed by a third party without our authorisation.

We may require the jewellery to be returned to us for inspection and assessment before determining whether an issue is covered by the Lifetime Manufacturing Warranty.

Where we determine that an issue is the result of a manufacturing defect covered by our Lifetime Manufacturing Warranty, monemme. will replace the item or provide a refund, at our discretion, subject always to any remedy you are entitled to choose under the Australian Consumer Law.

Our Lifetime Manufacturing Warranty is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available to you under the Australian Consumer Law.

11. Faulty or Defective Products

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If you believe your jewellery has a fault or manufacturing defect, please contact us and provide details of the issue.

We may request photographs or require the jewellery to be returned for assessment.

Where you are entitled to a remedy under the Australian Consumer Law, we will provide the applicable replacement, refund or other remedy required by law.

Your rights under the Australian Consumer Law apply regardless of any separate change-of-mind restrictions contained in these Terms.

12. Independent Certification

Certain monemme. jewellery may be supplied with certification or grading documentation from an independent laboratory.

Where certification is included, this will be stated in the relevant product description.

Independent grading reports represent the assessment and opinion of the relevant laboratory at the time the diamond or jewellery was graded.

monemme. does not independently determine or guarantee the grading methodology used by third-party laboratories.

Any original certificate or grading report supplied with an item forms part of that product and must be returned with the jewellery where a return is accepted.

13. In-Home Diamond Concierge

Our In-Home Diamond Concierge service allows customers in eligible locations to view and try selected monemme. jewellery in person.

Appointments are subject to availability and geographic coverage.

There is no obligation to purchase during an appointment.

Eligible jewellery purchased through an In-Home Diamond Concierge appointment may be returned for change of mind within 7 days of delivery, subject to the eligibility requirements set out in Section 8 of these Terms.

For hygiene reasons, earrings remain excluded from change-of-mind returns, including where they are purchased through an In-Home Diamond Concierge appointment.

Purchases made through our In-Home Diamond Concierge service remain fully protected by applicable consumer guarantees under the Australian Consumer Law. Nothing in our change-of-mind policy limits or excludes those rights.

14. Product Care

Fine jewellery requires appropriate care.

Customers should follow any care instructions provided by monemme. and take reasonable precautions when wearing, cleaning, handling and storing jewellery.

Exposure to chemicals, impact, inappropriate cleaning methods or activities that place excessive pressure on jewellery may cause damage and may not constitute a manufacturing defect.

Our Jewellery Care guide provides further guidance on caring for your jewellery.

15. Promotions & Discount Codes

From time to time, monemme. may offer promotions, discounts or promotional codes.

Unless otherwise stated:

  • promotions cannot be combined;

  • discount codes must be entered at the time of purchase;

  • promotions cannot be applied retrospectively;

  • promotions may be subject to product exclusions or minimum purchase requirements; and

  • promotions may be modified or withdrawn where permitted by law.

Any additional terms communicated as part of a particular promotion will also apply.

16. Intellectual Property

All content appearing on the monemme. website, including but not limited to branding, logos, photographs, product imagery, graphics, written content, videos, designs and other materials, is owned by or licensed to monemme. unless otherwise stated.

You may access and use the website for your personal, non-commercial use.

You must not reproduce, distribute, modify, republish, commercially exploit or otherwise use our content without our prior written permission, except where permitted by law.

17. User-Generated Content

Where you submit, publish, tag or otherwise provide content relating to monemme., including photographs, videos, reviews or testimonials, you retain ownership of your content.

Where you provide content directly to monemme. for publication or otherwise expressly authorise us to use it, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, publish, display, adapt and distribute that content for monemme. marketing, advertising, social media, website and promotional purposes.

You warrant that you have the necessary rights to provide the content and permit its use.

18. Website Use

You must not misuse our website or knowingly introduce viruses, malicious code or other material that may damage or interfere with the website, our systems or other users.

You must not attempt to gain unauthorised access to the website, its underlying systems or information belonging to another user.

We may restrict or terminate access to the website where we reasonably believe these Terms have been breached.

19. Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties, including payment, delivery, social media or technology providers.

Unless otherwise stated, those third parties operate independently of monemme.

We are not responsible for the content, availability, privacy practices or operation of third-party websites or services, except to the extent required by law.

20. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

To the maximum extent permitted by law, monemme. is not liable for indirect, incidental, special or consequential loss arising from your use of our website or products where such liability may lawfully be excluded.

Nothing in this section is intended to limit our liability where it would be unlawful to do so.

21. Privacy

Your privacy is important to us.

Our collection, storage, use and disclosure of personal information is governed by our Privacy Policy, which is available separately on our website.

By using our website or providing personal information to us, you acknowledge that you have had the opportunity to review our Privacy Policy.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version published on our website at the time you place an order will generally apply to that purchase.

Any updated Terms will take effect when published on our website unless otherwise stated.

23. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

You submit to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

24. Contact Us

If you have any questions regarding these Terms & Conditions, an order, return or warranty claim, please contact:

Email: info@monemme.com.au